Rola technologii cyfrowych i dezinformacji w zarządzaniu kryzysowym administracji publicznej na przykładzie migrantów z Ukrainy

Michał Polak; Ewa Maria Włodyka

doi:10.18290/rns2026.0025

Published : 2026-07-31

No. Online First

The Role of Digital Technologies and Misinformation in Crisis Management in Public Administration: Example of Migrants From Ukraine

Michał Polak

https://orcid.org/0000-0003-2213-3982

Ewa Maria Włodyka

https://orcid.org/0000-0002-8229-342X

DOI: https://doi.org/10.18290/rns2026.0025

Abstract

The article analyses the impact of digital technologies on the effectiveness of crisis management in Poland following the influx of migrants from Ukraine after 24 February 2022. In this study we focus on the relationship between the use of ICT tools, information uncertainty, and trust in public administration. We employed methodological triangulation: a survey of 400 Ukrainians in Poland, literature review, and an analysis of legal and administrative documents. The results indicate that digital communication channels reduced information uncertainty and strengthened trust in public institutions. Local government bodies played a key role, combining operational activities with e-government. The analysis also confirms the significance of disinformation as a factor destabilising social relations. Our conclusions emphasise the need to strengthen coordination between the central and local levels, and treat digitalisation as an element of contemporary governance and institutional resilience.

Keywords:

public administration, crisis management, emigration, new technologies, Ukraine, Poland

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Polak, M., & Włodyka, E. M. (2026). The Role of Digital Technologies and Misinformation in Crisis Management in Public Administration: Example of Migrants From Ukraine. Roczniki Nauk Społecznych, (Online First). https://doi.org/10.18290/rns2026.0025

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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Michał Polak

michal.polak@tu.koszalin.pl
https://orcid.org/0000-0003-2213-3982

Affiliation:

Politechnika Koszalińska Poland

Ewa Maria Włodyka

ewa.wlodyka@tu.koszalin.pl
https://orcid.org/0000-0002-8229-342X

Affiliation:

Politechnika Koszalińska Poland

Bio Statement (e.g., department and rank)

Ewa Maria Wlodyka
dr
ORCID: 0000-0002-8229-342X
Koszalin University of Technology, Faculty of Humanities
e-mail: ewa.wlodyka@tu.koszalin.pl

BIOGRAM
Ewa Maria Wlodyka, research and didactic employee of the Department of Political Science at the Faculty of Humanities at Koszalin University of Technology. She received her doctoral degree from Nicolaus Copernicus University in Toruń in 2018. She carries out research in the field of political science and administration with a focus on the functioning of local government, public administration and e-government, and analyzes youth councils in the structures of local government units. An additional area of research interest is civil society, cooperation between the third sector and public administration. She chaired the Budget and Finance Committee of the Mielna Municipality Council for the 2014-2018 term. She evaluates the applications of beneficiaries in one of the local action groups. She practices intersectoral cooperation by being a member and, since 2021. Standing at the head of the Municipal Council of Public Benefit Activities of the Mielno Municipality.