Allen, David G., Philip C. Bryant, and James M. Vardaman. “Retaining Talent: Replacing Misconceptions with Evidence-Based Strategies.” The Academy of Management Perspectives 24, no. 2 (2010): 48–64. https://doi.org/10.5465/AMP.2010.51827775.
Alola, Uju Violet, Turgay Avci, and Ali Öztüren. “Organization Sustainability through Human Resource Capital. The Impacts of Supervisor Incivility and Self-Efficacy.” Sustainability 10, no. 8 (2018): article 2610. https://doi.org/10.3390/su10082610.
Andersson, Lynne M., and Christine M. Pearson. “Tit for Tat? The Spiraling Effect of Incivility in the Workplace.” Academy of Management Review 24, no. 3 (1999): 452–71. https://doi.org/10.2307/259136.
Arslan Yürümezoğlu, Havva, and Gülseren Kocaman. “Structural Empowerment, Workplace Incivility, Nurses’ Intention to Leave Their Organization and Profession: A Path Analysis.” Journal of Nursing Management 27, no. 4 (2019): 732–39. https://doi.org/10.1111/jonm.12751.
Brandes, Pamela, Ravi Dharwadkar, and James W. Dean. “Does Organizational Cynicism Matter? Employee and Supervisor Perspectives on Work Outcomes.” Eastern Academy of Management Proceedings 2 (1999): 150–53.
Brandis, Susan, John Rice, and Stephanie Schleimer. “Dynamic Workplace Interactions for Improving Patient Safety Climate.” Journal of Health Organization and Management 31, no. 1
(2017): 38–53. https://doi.org/10.1108/JHOM-09-2016-0185.
Bryman, Alan, and Emma Bell. Business Research Methods. 3rd ed. Oxford: Oxford University Press, 2011.
Yvonne Garbers, and Udo Konradt, “The Effect of Financial Incentives on Performance: A Quantitative Review of Individual and Team-Based Financial Incentives,” Journal of Occupational and Organizational Psychology 87, no. 1 (2014): 102–37, https://doi.org/10.1111/joop.12039.
Carpenter, Nichelle C., Chistopher M. Berry, and Lawrence Houston. “A Meta-Analytic Comparison of Self-Reported and Other-Reported Organizational Citizenship Behavior.” Journal of Organizational Behavior 35, no. 4 (2014): 547–74. https://doi.org/10.1002/job.1909.
Chamanga, Edwin, Judith Dyson, Jennifer Loke, and Eamonn McKeown. “Factors Influencing the Recruitment and Retention of Registered Nurses in Adult Community Nursing Services: An Integrative Literature Review.” Primary Health Care & Development 21 (2020): article e31. https://doi.org/10.1017/S1463423620000353.
Chen, Hsi-Tien, and Chih-Hung Wang. “Incivility, Satisfaction and Turnover Intention of Tourist Hotel Chefs: Moderating Effects of Emotional Intelligence.” International Journal of Contemporary Hospitality Management 31, no. 5 (2019): 2034–53. https://doi.org/10.1108/IJCHM-02-2018-0164.
Cortina, Lilia M., Vicki J. Magley, Jill Hunter Williams, and Regina Day Langhout. “Incivility in the Workplace: Incidence and Impact.” Journal of Occupational Health Psychology 6, no. 1 (2001): 64–80. https://doi.org/10.1037/1076-8998.6.1.64.
Frank, Fredric D., Richard P. Finnegan, and Craig R. Taylor. “The Race for Talent: Retaining and Engaging Workers in the 21st Century.” Human Resource Planning 27, no. 3 (2004): 12–25.
Garbers, Yvonne, and Udo Konradt. “The Effect of Financial Incentives on Performance: A Quantitative Review of Individual and Team-Based Financial Incentives.” Journal of Occupational and Organizational Psychology 87, no. 1 (2014): 102–37. https://doi.org/10.1111/joop.12039.
Hausknecht, John P., Julianne Rodda, and Michael J. Howard. “Targeted Employee Retention: Performance-Based and Job-Related Differences in Reported Reasons for Staying.” Human Resource Management 48, no. 2 (2009): 269–88. https://doi.org/10.1002/hrm.20279.
Hodgins, Margaret, Sarah MacCurtain, and Patricia Mannix-McNamara. “Workplace Bullying and Incivility: A Systematic Review of Interventions.” International Journal of Workplace Health Management 7, no. 1 (2014): 54–72. https://doi.org/10.1108/IJWHM-08-2013-0030.
Hur, Won-Moo, Taewon Moon, and Jea-Kyoon Jun. “The Effect of Workplace Incivility on Service Employee Creativity: The Mediating Role of Emotional Exhaustion and Intrinsic Motivation.” Journal of Service Marketing 30, no. 3 (2016): 302–15. https://doi.org/10.1108/JSM-10-2014-0342.
Iddagoda, Y. Anuradha. “The Employee’s Personal Character and Its Imperative in the Post-Covid-19 Pandemic World.” Labor et Educatio 8 (2020): 37–51. https://doi.org/10.4467/25439561le.20.009.13000.
Iddagoda, Anuradha, Rebecca Abraham, Rohitha Abeysinghe, and Hiranya Dissanayake. “Religiosity as a Predictor of Job Performance among Sri Lankan Military Officers: The Mediating Role Of Employee Engagement.” Journal of Academy of Business and Economics 22, no. 1 (2022): 36–53. https://doi.org/10.18374/JABE-22-1.4.
Iddagoda, Anuradha, Helena Bulińska-Stangrecka, and Rohitha Abeysinghe. “Greening of Military Personnel.” Bezpieczeństwo Obronność Socjologia, no. 13/14 (2020): 102–21.
Iddagoda, Anuradha, Narayanage Jayantha Dewasiri, and Manoaj Keppetipola. “Identified Research Gaps in the Literature of Employee Engagement: A Study of Military Context.” Akademia Zarządzania 6, no. 2 (2022): 171–97. https://doi.org/10.24427/az-2022-0021.
İnce, Mehmet, and Şuayip Turan. “ Organizational Cynicism as a Factor that Affects the Organizational Change in the Process of Globalization and an Application in Karaman’s Public Institutions.” European Journal of Economics, Finance and Administrative Science, no. 37 (2011): 104–21.
Keppetipola, Manoaj, and Anuradha Iddagoda. “Nature of Employee Engagement: Rethinking Its Levels.” Labor et Educatio 9 (2021): 103–25. https://doi.org/10.4467/25439561LE.21.007.15361.
Leiter, Michael P., and Arla Day. The Straightforward Incivility Scale Manual. Wolfville, Canada: Centre for Organizational Research & Development–Acadia University, 2013.
Leiter, Michael P., Heather K. Spence Laschinger, Arla Day, and Debra Gilin Oore. “The Impact of Civility Interventions on Employee Social Behavior, Distress, and Attitudes.” Journal of Applied Psychology 96, no. 6 (2011): 1258–74. https://doi.org/10.1037/a0024442.
Lim, Sandy, Lilia M. Cortina, and Vicki J. Magley. “Personal and Workgroup Incivility: Impact on Work and Health Outcomes.” Journal of Applied Psychology 93, no. 1 (2008): 95–107. https://doi.org/10.1037/0021-9010.93.1.95.
Mahfooz, Zainab, Aniqa Arshad, Qasim Ali Nisar, Maryam Ikram, and Muhammad Azeem. “Does Workplace Incivility & Workplace Ostracism Influence the Employees’ Turnover Intentions? Mediating Role of Burnout and Job Stress & Moderating Role of Psychological Capital.” International Journal of Academic Research in Business and Social Sciences 7, no. 8 (2017): 398–413. https://doi.org/10.6007/IJARBSS/v7-i8/3244.
Manzoor, Muhammad Tahir, Tareq Manzoor, and Mumtaz Khan. “Workplace Incivility: A Cynicism Booster Leading to Turnover Intentions.” Decision 47, no. 1 (2020): 91–99. https://doi.org/10.1007/s40622-020-00238-6.
Nair, Priya, and T. J. Kamalanabhan. “The Impact of Cynicism on Ethical Intentions of Indian Managers: The Moderating Role of Seniority.” Journal of International Business Ethics 3, no. 1 (2010): 14–29.
Nawaz, Muhammad Shahid, and Faizuniah Pangil. “The Relationship between Human Resource Development Factors, Career Growth and Turnover Intention: The Mediating Role of Organizational Commitment.” Management Science Letters 6 (2016): 157–76. https://doi.org/10.5267/j.msl.2015.12.006.
Podsakoff, Nathan P., Jeffery A. LePine, and Marcie A. LePine. “Differential Challenge Stressor-Hindrance Stressor Relationships with Attitudes, Turnover Intentions, Turnover, and Withdrawal Behavior: A Meta-Analysis.” Journal of Applied Psychology 92, no. 2 (2007): 438–54. https://doi.org/10.1037/0021-9010.92.2.438.
Porath Christine L., and Christine M. Pearson. “The Cost of Bad Behavior.” Organizational Dynamics 39, no. 1 (2010): 64–71. https://doi.org/10.1016/j.orgdyn.2009.10.006.
Rahim, Afzalur, and Dana M. Cosby. “A Model of Workplace Incivility, Job Burnout, Turnover Intentions, and Job Performance.” Journal of Management Development 35, no. 10 (2016): 1255–65. https://doi.org/10.1108/JMD-09-2015-0138.
Reio, Thomas G., Jr., and Rjashi Ghosh. “Antecedents and Outcomes of Workplace Incivility: Implications for Human Resource Development Research and Practice.” Human Resource Development Quarterly 20, no. 3 (2009): 237–64. https://doi.org/10.1002/hrdq.20020.
Rocky, and Roy Setiawan. “Pengaruh Workplace Incivility dan Job Burnout Terhadap Turnover Intention Pada Cv Metalik Baru.” Agora 6, no. 2 (2018): article 287267.
Saunders, Mark, Philip Lewis, and Adrian Thornhill. Research Methods for Business Students. 7th ed. Harlow: Pearson, 2016.
Sliter, Michael, Steve Jex, Katherine Wolford, and Joanne McInnerney. “How Rude! Emotional Labor as a Mediator between Customer Incivility and Employee Outcomes.” Journal of Occupational Health Psychology 15, no. 4 (2010): 486–81. https://doi.org/10.1037/a0020723.
Sliter, Michael, Katherine Sliter, and Steve Jex. “The Employee as a Punching Bag: The Effect of Multiple Sources of Incivility on Employee Withdrawal Behavior and Sales Performance.” Journal of Organizational Behavior 33, no. 1 (2012): 121–39.
Tepper, Bennett J. “Consequences of Abusive Supervision.” Academy of Management Journal 43, no. 2 (2000): 178–90. https://doi.org/10.2307/1556375.
Thoresen, Carl J., Seth A. Kaplan, Adam P. Barsky, Christopher R. Warren, and Kelly de Chermont. “The Affective Underpinnings of Job Perceptions and Attitudes: A Meta-Analytic Review and Integration.” Psychological Bulletin 129, no. 6 (2003): 914–45. https://doi.org/10.1037/0033-2909.129.6.914.
Vickers, Margaret H. “Writing What’s Relevant: Workplace Incivility in Public Administration—A Wolf in Sheep’s Clothing.” Administrative Theory & Praxis 28, no. 1 (2006): 69–88.
Zia-ud-Din, Muhammad, Arifa Arif, and Muhammad Aqib Shabbir. “The Impact of Workplace Incivility on Employee Absenteeism and Organization Commitment.” International Journal of Academic Research in Business and Social Sciences 7, no. 5 (2017): 205–21.